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Organize your Email to Speed Customer Service

Save Time when Your Email is Automatically Routed to the Right Mailbox

When you create a new mailbox, you specify a description and keywords that best represent the type of messages it should contain. The description and keywords are automatically augmented with words that are similar in meaning. The mailbox ranking as the most relevant in terms of the description and keywords receives the message.

Each new customer inquiry is assigned a reference number, which represents a thread of dialogue. When you reply, the reference number is sent back to the customer, in the subject line. If your customer replies to your response, the reference number assures that his reply will be grouped with his original message.

You can create notes and comments on any message. These notes are associated with a thread of dialogue and are searchable.

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