|
Send an Automated Self-Help Response
Over 80% of busineses do not acknowledge customer inquiries. But, an automatic acknowledgement is the perfect place to provide your customers with self-help and demonstrate your superior service.
When an incoming message is routed to a mailbox with auto acknowledge enabled, a template driven response is immediately sent back. In the reply, is a link to your public, searchable FAQ which allows your customer to access self-help knowledge base entries you create.
Give Your Customer Access to a Full Range of Self-Help Services
In all email messages you send, links in the footer give your customer access to:
-
opt-in and opt-out - customer manages his subscriber status.
-
rewards program - customer sees how many points he earned and used.
-
public FAQ - customer searches your self-help knowledge base.
-
ecommerce store - direct your customer to your store.
-
web site - remind your customer about your web site.
-
blog - invite your customer to join the discussion on your blog.
-
privacy policy - customer views your trust building privacy policy we provide.
-
eBay store - purchases through this link receive the eBay store referral credit of 75% off Final Value Fees.
Live Store Demo - Ecommerce Bookstore - See the MailCar Limited Ecommerce Store in Action. Your own ecommerce store, complete with email marketing and customer service tools, can be online today.
Rise above the competitive clutter. Sign up now for a free 30 day trial. No credit card required.
|
Get Our Newsletter