"Over a 300% increase in customer service efficiency can be obtained if some sort of intellegent automated 'assistant' can be used to help the live call center agent in answering email."

-eGain

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Create a Powerful Storehouse of Knowledge

Automatically Capture eBay and Store Customer Information

MailCar Limited supports two powerful databases. The customer database automatically captures information on all customers you transact with. eBay user id, email address, name, address and phone number are recorded. You search the customer database to find email addresses when you compose a message.

Create a Knowledge Base Entry Once and Use It Everwhere

The knowledge base stores information for use in:

• Notices
   
• Newsletters
   
• Auction and Store Transaction End Messaging
   
• Feedback
   
• Auto Acknowledgements
   
• Automatically Suggested Email Replies

Knowbase entries act as FAQ entries you or your customer search. Policies, procedures, rules or advice are good candidates for storage in your knowledge base. You share knowledge base entries with others in your business or simply use them as reliable reminders for yourself.

Live Store Demo - Ecommerce Bookstore - See the MailCar Limited Ecommerce Store in Action. Your own ecommerce store, complete with email marketing and customer service tools, can be online today.

Start capturing your valuable business knowledge today. Sign up now for a free 30 day trial. No credit card required.